DIGITAL PRODUCT - eBOOK
FOR CHANGE PRACTITIONERS - IT'S THE ONLY PLAYBOOK OF ITS KIND!
Disruption and new ways of working call for different approaches to how we lead and deliver change.
At the same time, the employee experience is now regarded as important, if not more important, than the customer experience.
Let's demystify Design Thinking - aka Human Centred Design - and how we can apply it to change management.
With a strong practical focus, this playbook shows you how to integrate the principles of design thinking into the way you lead or manage change to improve the overall end-user experience and adoption. You can apply the principles and activities straight away.
In this playbook you will discover how to:
- Add new approaches to your change toolkit
- Create a change roadmap that reflects human-centred change
- Rethink the way you engage with your stakeholders and end users
- Help people think differently about change
-
Co-create with your end users for earlier adoption of the change
- Carry out the change activities face-to-face AND with remote/dispersed teams
- Engage more deeply with empathy
This is only resource that maps the design thinking phases directly to a change roadmap of activity - it's the only guide you'll ever need.
Released 2021, Updated 2022, 50+ pages
NOTE: You will receive a link to download this eBook immediately after purchase.
